Free Shipping on all orders over EGP 2,000

Free Shipping on all orders over EGP 2,000

Exchange and Refunds

What is the return Policy?

We are sad you didn’t like the product but no worries, you can return your product given that it sealed in its original packing and not opened. Used and/or opened items cannot be returned. All you have to do is send us an email on [email protected] or call us on 01012717146 to initiate returning the product.

What is the return notice period?

You can return your purchased items within 7 days for receiving it. Please ensure that it is in it’s original packing and has not been used.

Do I get my money back?

If you have received a damaged product, upon its return it will be inspected and you will be refunded all fees. If the product is in its original form, then you will only be deducted the delivery fees.

How will I receive the money for refunded items?

If paid by cash, then it will be deposited in your account within 3 days of receiving the returned item. For credit and debit card payments, payment will be refunded on the card within 7 to 10 working days.